Privacy policy
🏛️ Urban Gigi Privacy Policy
Last Updated: November 3, 2025
Urban Gigi operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Urban Gigi is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
📋 Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.
We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:
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Contact details: name, address, billing address, shipping address, phone number, and email address.
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Financial information: credit/debit card numbers, payment details, and transaction information.
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Account information: username, password, security questions, preferences, and settings.
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Transaction information: items viewed, added to cart, wishlisted, purchased, returned, or canceled.
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Communications: information you include when contacting us (e.g., customer support).
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Device information: device, browser, IP address, and network details.
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Usage information: interactions and navigation behavior on the Services.
📦 Personal Information Sources
We may collect personal information from the following sources:
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Directly from you, when you create an account, make a purchase, or contact us.
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Automatically through the Services, using cookies and similar technologies.
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From our service providers, who help enable our technology and fulfillment.
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From our partners or third parties, for example, marketing or analytics tools.
⚙️ How We Use Your Personal Information
Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:
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Provide, Tailor, and Improve the Services: To fulfill and manage your orders, process payments, handle returns, and personalize your shopping experience.
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Marketing and Advertising: To send promotional messages or show you ads for products you may like, based on your activity.
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Security and Fraud Prevention: To authenticate your account, detect or prevent fraud, and protect your personal data.
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Communicating with You: To provide customer support and keep you informed about your orders and account.
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Legal Reasons: To comply with applicable law, respond to legal requests, or enforce our terms and policies.
🤝 How We Disclose Personal Information
We may disclose your personal information to third parties for legitimate business purposes, including:
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With Shopify, vendors, and third-party service providers (e.g., payments, shipping, IT).
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With marketing partners, for advertising and promotional purposes.
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When you direct or consent, such as when using social media logins.
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With affiliates, within our corporate structure.
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In business transactions, or to comply with legal obligations.
💼 Relationship with Shopify
Our Services are hosted by Shopify, which also processes data to provide and improve our store. Your information may be transmitted to Shopify and other providers located outside your country.
To learn more about how Shopify uses your personal information, visit the Shopify Consumer Privacy Policy.
You may also exercise rights regarding data handled by Shopify through their Privacy Portal.
🔗 Third-Party Websites and Links
Our Services may include links to third-party websites or platforms. We are not responsible for their privacy practices or content. Always review the privacy policies of other sites before sharing personal data.
👶 Children’s Data
Our Services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect data from minors. If you believe a child has provided information to us, please contact us at support@urbangigi.com to request deletion.
🔐 Security and Retention of Your Information
We use appropriate technical and organizational measures to protect your personal information, but no system is 100% secure.
We retain your data as long as necessary to provide our Services, comply with laws, resolve disputes, or enforce agreements. For example, we typically retain order information for several years after a transaction to meet tax, accounting, and warranty obligations.
⚖️ Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
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Right to Access / Know – Request a copy of your personal data.
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Right to Delete – Ask us to delete your personal information.
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Right to Correct – Request corrections to inaccurate data.
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Right of Portability – Obtain your data in a portable format.
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Right to Withdraw Consent – Where applicable, withdraw consent for certain processing.
For residents in the UK or European Economic Area, subject to applicable exceptions and limitations, you may also have the rights to:
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Objection to Processing: Ask us to stop processing your personal information for certain purposes, including direct marketing.
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Restriction of Processing: Request that we limit or restrict how we use your personal information.
You can exercise these rights by contacting us at support@urbangigi.com.
For details on Shopify’s data handling and your rights under their system, visit Shopify Privacy.
🧭 Complaints
If you have any concerns about how we handle your data, please contact us at support@urbangigi.com.
Depending on your region, you may also contact your local data protection authority.
🌍 International Transfers
We may transfer and store your personal information outside your country of residence. When doing so, we rely on approved legal mechanisms such as the European Commission’s Standard Contractual Clauses, or equivalent UK contracts, to ensure adequate protection.
🔄 Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last Updated" date at the top of the policy, and provide notice as required by applicable law.
📬 Contact
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us: Email: support@urbangigi.com Business Name: Urban Gigi
For the purpose of applicable data protection laws, Urban Gigi is the data controller of your personal information.