EU GPSR Compliance

Company and Product Identification

Trade Name: Urban Gigi
Contact Email: support@urbangigi.com

Regulatory Commitment

Urban Gigi is committed to ensuring full compliance with Regulation (EU) 2023/988 — the General Product Safety Regulation (GPSR).
Our goal is to provide safe, high-quality print-on-demand products that meet or exceed all EU safety standards.

Product Specifications

  • Brand: Urban Gigi

  • Warranty: 2-year limited warranty valid in the EU and UK (in accordance with Directive 1999/44/EC)

  • Product Origin: Sourced from South Korea

Safety Assessment and Due Diligence

Before offering any product for sale, we conduct safety checks to:

  • Verify compliance with all applicable EU safety requirements

  • Identify potential risks during normal use

  • Ensure the materials and printing processes are safe

  • Apply risk mitigation measures where needed

Product Warnings and Usage Limitations

  • Intended for general consumer use only

  • Not suitable for children under 3 years (where applicable)

  • Product origin and care details are provided on packaging or labels

Product Traceability and Identification

Every Urban Gigi product is:

  • Clearly labeled with identifying information

  • Supplied with care and safety instructions

  • Traceable through our supplier and order management systems

Care and Maintenance Instructions

To keep your product in excellent condition:

  • Clean using a soft, damp cloth or follow the washing instructions provided

  • Avoid harsh chemicals, bleach, or abrasive materials

  • Do not expose to excessive moisture or direct heat

Safety Notifications and Recalls

If a product safety issue is identified, Urban Gigi will:

  • Notify all affected customers immediately

  • Provide clear guidance on next steps

  • Offer a replacement, repair, or refund

  • Cooperate fully with relevant EU authorities

Customer Support and Remedies

If you experience a safety-related issue, we will:

  • Respond promptly to your report

  • Offer a suitable solution (repair, replacement, or refund)

  • Keep you informed throughout the process

Continuous Monitoring and Improvement

We continually:

  • Review supplier safety compliance

  • Monitor customer feedback for safety concerns

  • Update our processes to meet evolving EU standards

Record Keeping and Transparency

Urban Gigi maintains:

  • Records of all product safety assessments

  • Documentation of any safety investigations or customer reports

Cooperation with Authorities

We fully cooperate with EU market surveillance and product safety authorities, providing access to all relevant safety documentation when required.

Customer Rights and Protection

Customers have the right to:

  • Receive complete and accurate product safety information

  • Report safety concerns directly to Urban Gigi

  • Expect prompt and fair resolution of any safety issue

Liability and Legal Compliance

Urban Gigi accepts full responsibility for product safety and complies with all relevant EU consumer protection and product safety regulations.

Contact Information

For any safety-related inquiries, please contact:

Email: support@urbangigi.com